Frequently Asked Questions
What sets TØTE apart from other brands?
We started TØTE because we couldn’t find a bag that had the right balance: clean design, practical structure, and built for everyday movement. Most bags were either overengineered or underwhelming, missing that sweet spot between style and function. So we designed our own. TØTE bags are minimal but not plain, organized without clutter, and durable enough to go wherever life takes you. We believe your bag should keep up, and look good doing it.
How much can a TØTE bag carry?
Surprisingly spacious. Whether it’s a 16” laptop, gym gear, or your daily tools: our bags are made to carry more, without ever feeling bulky.
Who are TØTE bags designed for?
Anyone who values style and function. Our bags are clean and unisex, designed to look good on anyone, anywhere.
Can I use TØTE bags for work, gym, and travel?
Absolutely. TØTE bags are designed for real life. That means they’re as comfortable in a meeting room as they are in a locker room or at the airport. With versatile designs, smart compartments, and durable materials, they adapt to whatever your day throws at you. Carry your laptop, change of clothes, charger, water bottle, and more without switching bags. It’s one bag, endless possibilities.
Do the bags have inner compartments?
Yes. Thoughtful interiors, hidden pockets, keychain loops and sleeves for your tech. Our products are designed to not only look good, they should carry your essentials with confidence while staying organized. Check out our products for specific product features.
Are TØTE bags sustainable?
We focus on durability over disposability. Fewer bags, better bags. Every TØTE is made to last and designed to stay in rotation for years.
Shipping & Delivery
Where do you ship?
We currently ship across most countries in Europe and several international destinations. You’ll see available shipping options at checkout based on your location.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for delivery times.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track your package anytime on our Tracking Page using your tracking number or order number. If the tracking doesn’t update right away, don’t worry — it can take 24–48 hours to activate after shipping.
My order says “Fulfilled” or “Confirmed.” What does that mean?
This means your order has been shipped and is on its way to you! Please allow up to 48 hours for tracking information to update.
How much does shipping cost?
Shipping is always free — no minimum spend required.
What if my package gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at info@totelabel.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Orders & Returns
Can I change or cancel my order?
Due to our fast order processing, we cannot guarantee that changes or cancellations can be made once an order is processed. For the fastest processing and shipping times, the shipping process begins immediately after your order is placed. Once the shipping confirmation with tracking information is sent, no changes can be made. Please contact our customer service team at info@totelabel.com, and we will try to accommodate your request.
How do I return my order?
To start a return, please contact our customer support team at info@totelabel.com within 14 days of delivery. We’ll guide you through the process.
For more information, see our full Refund Policy.
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
When will I be refunded?
Your refund will be processed once we have received your return.
After receiving the returned item(s), processing your return request can take up to 7 business days.
